Privacy Policy

Last updated: August 11, 2025

This Privacy Policy explains how IT KEY SOFTWARE (“we”, “us”, or “Chatigram”) collects, uses, discloses, and protects your personal information when you use the Chatigram platform and services (“Service”). By using our Service, you agree to the collection and use of information as described in this policy.

Interpretation and Definitions

Definitions

For the purposes of this policy:

  • Account: Your Chatigram user account used to access the Service.
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Usage Data: Information collected automatically, such as IP address, browser type, access times, device details, and interaction patterns.
  • Service Providers: Third-party vendors or partners who assist in providing the Service.
  • Lines: External channels integrated with Chatigram (e.g., Telegram, Instagram, Messenger, website chat widget).
  • Workflow: Your automated chat flows or automation logic created in Chatigram.

Information We Collect

Personal Data You Provide:

  • Registration information (email, OAuth provider details).
  • Support requests, feedback, and correspondence.

Usage Data:

  • Automated logs: IP address, device and OS, browser version, page visited, timestamps, and diagnostic data.

Cookies & Tracking Technologies:

  • Session and persistent cookies for authentication and preferences.
  • Web beacons and analytics (e.g., Google Analytics, Amplitude) to improve performance.

Third-Party Integrations:

  • When you connect external lines or integrations, Chatigram may store your authentication tokens or API keys, subject to your control and authorization.

How We Use Your Data

We use your information to:

  • Provide and maintain our Service.
  • Create and manage your account.
  • Process transactions and manage payment (for paid plans).
  • Communicate updates, notifications, marketing (with your consent).
  • Analyze trends, improve features, and monitor usage patterns.
  • Comply with legal obligations and protect our rights.

Data Sharing and Disclosure

We may share your Personal Data:

  • With Service Providers to support our operations (e.g., hosting, analytics).
  • With Affiliates under internal governance.
  • In connection with business transactions (mergers, acquisitions) with notice.
  • To comply with legal requests or protect rights, property, or users’ safety.
  • With your Consent, e.g. sharing with partners for specific feature integrations.

Cookies and Tracking Tools

We utilize cookies and similar tracking technologies for:

  • Essential functions (authentication and security).
  • Functional preferences (language, layout).
  • Analytics and performance tracking.
  • Marketing and advertising, if applicable.

You can manage cookie settings via your browser, though disabling cookies may impact the Service’s functionality.

Retention of Personal Data

We retain Personal Data as long as necessary to fulfill the purposes outlined above or comply with legal obligations. We may retain certain data even after account deletion for audit, legal, or operational needs.

International Data Transfers

Your data may be processed or stored in Nova Scotia, Canada, or other locations where our partners operate. When transferring data outside your jurisdiction, we ensure compliance with data protection standards and adopt safeguards (e.g., standard contractual clauses).

Security

We implement reasonable technical and organizational measures—such as encryption and secure infrastructure—to protect your data. However, no system is entirely immune to threats. You also play a part by using strong login credentials and enabling MFA where available.

Children’s Privacy

Our Service is intended for users aged 18 or older. We do not knowingly collect personal data from individuals under 13 (or the applicable age in your jurisdiction). If we learn of such data, we will delete it promptly.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your Personal Data.
  • Export or restrict its processing.
  • Withdraw consent or object to processing.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us as described below.

California, Colorado, Connecticut, Utah, Virginia Rights

If you’re a resident of these regions, you may have additional rights under applicable laws. We do not sell data and will not discriminate if you exercise your privacy rights.

Third-Party Links and Embedded Content

Our Service may contain links or embedded content from third parties. We don’t control third-party policies or practices. Please review their privacy statements before submitting personal information.

Changes to This Privacy Policy

We may update this policy occasionally. If changes significantly affect your rights or the way we handle your data, we’ll provide notice (e.g., via email or dashboard). Continued use of the Service after updates constitutes acceptance.

Contact Us

If you have questions or wish to exercise your privacy rights:

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