Unified Messaging, Workflows & Pages — Chatigram Deep Dive

Summary: Chatigram brings website, app, and social conversations together into one unified inbox, lets you automate engagement with visual Workflows, and publish public Chatigram Pages that list your active Lines (channels). This article explains the concepts, gives practical examples, and shares best practices.

What you’ll learn

• Core concepts (Lines, Pages, Workflows, Unified Inbox)
• A quick 4-step get-started path
• How to design effective Workflows (examples included)
• Integration patterns for sites, mobile apps, and external systems
• Security, compliance and data-handling considerations
• Pricing considerations and scaling tips
• Practical use cases and best practices

Core concepts

• Line — a connected channel (Telegram, Messenger, Instagram, website widget, native app integration). Each Line consumes a slot in your plan.
• Chatigram Page — a public landing/profile page showing a company’s live Lines so customers can pick how to contact you.
• Unified Inbox — one searchable place for all incoming messages across Lines, with routing, tagging and filters.
• Workflow — a visual automation flow you build to greet, qualify, route, notify, or call external APIs.

Getting started — 4 quick steps

1. Sign up — create your account with email or social login (Google, Apple, Facebook).
2. Connect Lines — add your channels and Chatigram Pages (website widget, Telegram, app SDKs).
3. Design Workflows — drag-and-drop nodes for greetings, qualification, routing and webhooks.
4. Start chatting — manage messages in the Unified Inbox and iterate with analytics.

Designing Workflows (visual automations)

Workflows are the visual building blocks that let you automate conversations without code. Typical node types:

• Trigger (incoming message, page click, API event)
• Ask (prompt user for input)
• Condition (evaluate user replies or metadata)
• Action (call webhook, create CRM lead, assign to team)
• Delay / Wait (pause and resume flows later)